Wie (und warum) Sie Ihre Treuekonten regelmäßig überprüfen sollten

Wie (und warum) Sie Ihre Treuekonten regelmäßig überprüfen sollten

ADVERTISEMENTNewsHow (and why) you should regularly audit your loyalty accountsKyle OlsenKyle OlsenPoints and Miles ExpertKyle Olsen is the former points and miles reporter at TPG. He specializes in maximizing points and miles, elite status and credit cards so readers travel more comfortably and at a lower cost.Oct. 30, 2023•6 min readThe cards we feature here are from partners who compensate us when you are approved through our site, and this may impact how or where these products appear. We don’t cover all available credit cards, but our analysis, reviews, and opinions are entirely from our editorial team. Terms apply to the offers listed on this page. Please view ouradvertising policy andproduct review methodology for more information.Editor's NoteThis is a recurring post, regularly updated with the latest information.Growing up as the son of an accountant, I learned the importance of verifying credits and debits from a young age. This mindset extends to my loyalty accounts as well.There are numerous opportunities to make the most of your travel rewards. However, this game assumes you will earn and redeem points at the expected rates set by travel providers.Unfortunately, there are plenty of instances where entire flights or hotel stays fail to be credited to our accounts. Therefore, regularly examining and assessing our loyalty accounts' accuracy is crucial. Mistakes, more often than not, tend to work against us as customers.Here's how and why you should conduct audits of your loyalty accounts.How to audit your accountsAuditing your loyalty accounts ensures you don’t miss out on points and miles you rightfully earned. KYLE OLSEN/THE POINTS GUYConducting audits of your loyalty accounts can vary in difficulty depending on the level of accuracy you seek. For instance, when it comes to flights, a simple check to ensure that Premier qualifying points, Loyalty Points or Medallion Qualification Dollars align roughly with the ticket price is easier than manually verifying each lifetime flight mile.I may go a bit overboard, but I check my major loyalty accounts nearly every day, since I spend significant time traveling. It is crucial to me that I receive proper credit for my journeys. When flying, paying extra attention to your frequent flyer accounts is essential, especially when traveling with partner airlines. TPG staffer Nick Ewen encountered difficulties getting Delta SkyMiles to accurately credit miles for a SkyTeam partner flight in the past, while I've experienced mileage mishaps by crediting Star Alliance partner flights to United MileagePlus.In the realm of hotels, I have observed that certain brands are more dependable when accurately posting stays. Hilton Honors, for example, has never made an error in my Hilton Honors account. World of Hyatt generally posts my stays correctly, but sometimes the qualifying revenue is incorrect, resulting in fewer earned points.On the other hand, I've had multiple issues with Marriott Bonvoy, including instances of entire stays not being posted or significant discrepancies in qualifying revenue.TPG staffers have also experienced errors with IHG One Rewards. One had an IHG stay in Iceland credited as 316 Icelandic krona (~$2.39) instead of $316. He promptly contacted IHG through online messaging, and the issue was swiftly resolved.Daily NewsletterReward your inbox with the TPG Daily newsletterJoin over 700,000 readers for breaking news, in-depth guides and exclusive deals from TPG’s expertsSince points are typically earned based on total spending, errors in qualifying revenue can significantly impact the overall points accumulation.As a result, I have learned to pay special attention to the less reliable loyalty programs.Related: Here's why you should always double-check your hotel billWhy you should audit your accountsOne of the most compelling examples of why you should always audit your accounts came from my 2022 stay at Hotel Paseo, Autograph Collection in Palm Desert, California.Although I stayed in early February, the stay was never posted to my Marriott Bonvoy account. I booked the stay directly through Marriott, and it was an eligible rate to earn Marriott Bonvoy points. My Ambassador Elite membership was also linked to the reservation.I waited a month for the stay to be posted to my account, and it never happened. This prompted me to contact Marriott Bonvoy using this form, which you can do if your stay hasn't been posted within 10 business days of your checkout date.Fortunately, Marriott swiftly resolved this mistake, and the stay was posted the same day I submitted the form.MARRIOTT APPAlmost 20,000 points and three elite qualifying nights were completely missing from my account — the points alone are worth $166.68 by our valuations. Although it was likely a system error at fault, this was decidedly not in my favor — and without an audit, it would've gone unnoticed.Related: Why I always charge my meals, gifts and spa treatments to my hotel roomFor an example from airline loyalty programs, I have a friend who has traveled to India multiple times using his MileagePlus account on Air India-issued tickets. On different trips, the miles haven't been awarded to his MileagePlus account in several cases. When this happens, you will need to submit a request for missing miles with United. But don't expect to be done there.Although the Air India ticket numbers were provided on the ticket receipt to United, United could not locate the flights using its Star Alliance partner ticket search. As a result, an email from United made it clear that it would be unable to credit these flights without a physical boarding pass for each sector. Luckily, he had copies of the boarding passes, which were submitted, and the miles were posted.Because of situations like this, I've learned to keep my boarding passes for partner flights until the miles post.Consider holding on to your boarding pass until you receive the miles from your flight in your frequent flyer account. ZACH GRIFF/THE POINTS GUYBottom lineIt's an unfortunate reality that mistakes happen when it comes to earning points or miles for your travel activity — regardless of the underlying cause. Failing to conduct regular audits puts you at risk of missing out on what you rightfully deserve, which can be extremely frustrating and leave you feeling deceived.Just as you ensure that transactions on Venmo and PayPal are accurately reflected in your bank account, verifying that your travel activities are being properly recorded is equally important. If you're unsure about what you should earn, we recommend referring to our beginner's guide and consulting each travel provider you engage with.Pay attention to detail and meticulously review your records. Keep all of your airline boarding passes until your rewards post — especially when traveling on partner carriers. And when you do come across a clear mistake, submit a request to fix it as soon as possible.The first time you identify (and ultimately correct) an error, you'll immediately see the benefits of this practice.Featured image by KYLE OLSEN/THE POINTS GUYEditorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.TPG featured cardBest for businesses with high spendingCapital One Venture X BusinessApply for Capital One Venture X BusinessTerms & restrictions apply. 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More DetailsEarn 150,000 bonus miles once you spend $30,000 in the first 3 months from account openingEarn unlimited 2X miles on every purchase, everywhere—with no limits or category restrictionsEarn 10X miles on hotels and rental cars and 5X miles on flights and vacation rentals booked through Capital One Business TravelWith no preset spending limit, enjoy big purchasing power that adapts so you can spend more and earn more rewardsEmpower your teams to make business purchases while earning rewards on their transactions, with free employee and virtual cards. Plus, automatically sync your transaction data with your accounting software and pay your vendors with easeRedeem your miles on flights, hotels and more. Plus, transfer your miles to any of the 15+ travel loyalty programsEvery year, you'll get 10,000 bonus miles after your account anniversary date. 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See rates & feesBest for businesses with high spendingCapital One Venture X BusinessTPG Editor‘s RatingOpen Editors ratingCard Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.4.5 / 5Go to reviewRewards Rate2X miles2 miles per dollar on every purchase5X miles5 miles per dollar on flights and vacation rentals booked through Capital One Business Travel10X miles10 miles per dollar on hotels and rental cars booked through Capital One Business TravelIntro OfferOpen Intro bonusEarn 150,000 bonus miles once you spend $30,000 in the first 3 months from account openingEarn 150,000 bonus milesAnnual Fee$395Recommended CreditOpen Credit score descriptionCredit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.740-850ExcellentWhy We Chose ItThe Capital One Venture X Business Card has all the Capital One Venture X Rewards Credit Card has to offer and more. It offers an incredible welcome bonus and requires an equally impressive spend to qualify. In addition, the card comes with premium travel perks like annual travel credit.View MorePros + consMore DetailsProsThe Capital One Venture X business card has a very lucrative welcome offer.In addition, the card comes with many premium travel perks such as an annual $300 credit for bookings through Capital One Business Travel.Business owners are also able to add employee cards for free.ConsThe card requires significant spending to earn the welcome offer.Another drawback is that the annual travel credit can only be used on bookings made through Capital One Business Travel. 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